WaiverFile Support

How long are waiver forms retained?

As long as your account is active, we retain all data - nothing ever gets deleted, and our databases are backed up to protect against possible data loss. If you cancel your account, we retain everyth...
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Can I Hide the General Admission Button and only show Events?

Yes, but be aware that disabling General Admission will mean that in order to sign a waiver, users must select from one of your events. If this is the desired behavior, use the steps below to hide th...
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Can I organize waivers by events or parties?

Yes, WaiverFile lets you organize your Waiver collection and storage by parties. You can set up parties in your site admin (e.g. mysite.waiverfile.com/admin) under the Events section. Create new even...
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Can I remove form fields from my waiver?

Yes, some form fields can be removed, but are enabled by default. In your site admin (mysite.waiverfile.com/admin) under Settings, select General Settings. At the bottom of that screen, you can choos...
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How can I accept waivers on my website?

Accepting waivers on your website is easy. You can simply create a link to your WaiverFile site (e.g. yoursite.waiverfile.com) or if you prefer, log into your WaiverFile admin and go to Settings >> S...
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Will clients need to log in?

Customers do not have to log in to sign a waiver. They can, however, create a password, which will allow them to sign in next time they visit and fill out the form more quickly. This makes it easie...
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